Frequently Asked Questions

Getting Started

What is GitToHire?

GitToHire is an AI-powered resume generator for developers. We analyze your Git profile (GitHub, GitLab, Bitbucket) and create tailored, ATS-optimized resumes for specific job descriptions - all in under a minute.

How does it work?

1. Sign up with GitHub, GitLab, or Bitbucket - We securely connect to your profile (one-time setup)
2. Paste a job description - URL or text, our AI extracts key requirements
3. Generate your resume - AI matches your experience to the role
4. Download and apply - Edit if needed, then download as PDF or DOCX

Which Git platforms do you support?

We support GitHub, GitLab, and Bitbucket. You can connect multiple platforms for a comprehensive developer profile.

Do you access my private repositories?

No. By default, we only access your public repositories and profile information. You can optionally grant access to private repos if you want them included in your resume analysis.

Pricing & Billing

Is GitToHire free to try?

Yes! Every account gets 3 free resume generations for life - no credit card required. Try the service risk-free before deciding to upgrade.

What are the paid plans?

Pro Plan - $19/month

• 50 resume generations per month
• Cover letter generation
• PDF and DOCX downloads
• Basic support

Max Plan - $49/month

• 500 resume generations per month
• Cover letter generation
• PDF and DOCX downloads
• Priority support

Can I cancel anytime?

Absolutely. Cancel your subscription at any time from your account settings - no questions asked. You'll retain access until the end of your current billing period. We don't do cancellation fees or hidden charges.

Do you offer refunds?

Due to the digital nature of our service, we don't offer refunds for used subscription periods.

Resume Generation

How accurate are the generated resumes?

Our AI pulls real data from your Git profile - actual technologies you've used, real contribution metrics, and genuine project descriptions. The AI then translates this into professional resume language. Always review and verify the content before submitting applications.

Can I edit the generated resume?

Yes! You can:

• Download as DOCX and edit in Word/Google Docs
• Download as PDF for the final version

What is the ATS score?

ATS (Applicant Tracking System) score indicates how well your resume matches the job description's keywords and requirements. Most large companies use ATS to filter applicants. We aim for 90%+ match scores on every generation to maximize your chances of getting through automated screening.

Can I upload my existing resume?

Yes. You can upload an existing resume (PDF or DOCX), and we'll combine that information with your Git profile to create an enhanced, tailored version. This is great for including non-Git experience.

What makes GitToHire different from other resume builders?

• Git-native: We analyze your actual code contributions, not just what you type
• Job-specific: Each resume is tailored to the specific role, not generic
• AI-powered: Advanced AI understands both technical and business language
• ATS-optimized: Built specifically to pass automated screening systems

Privacy & Security

Is my data secure?

Yes. We implement enterprise-grade security:

• TLS encryption for all data in transit
• AES-256 encryption for data at rest
• OAuth authentication (we never see your Git password)
• SOC 2 compliant infrastructure (AWS)
• Regular security audits

Do you share my data?

We do not sell your personal information. We only share data with essential service providers (Stripe for payments, AWS for hosting, OpenAI for AI processing). See our Privacy Policy for details.

Technical Questions

What languages and frameworks do you support?

We support all programming languages and frameworks that appear in your Git repositories. Our AI recognizes 50+ languages and hundreds of frameworks, libraries, and tools.

How do you calculate contribution metrics?

We analyze your Git history to extract:

• Commit frequency and patterns
• Lines of code added/modified
• Pull request activity
• Repository languages and technologies
• Project descriptions and documentation

Why isn't my repository showing up?

Make sure the repository is:

• Public (or you've granted private repo access)
• Has commits associated with your GitHub account
• Synced recently (try clicking "Sync GitHub" in Settings)

Support

How do I get help?

Email us at help@gittohire.com. We respond within:

• 24 hours for Pro and Business users
• 48 hours for free users

I found a bug. How do I report it?

We appreciate bug reports! Email help@gittohire.com with:

• What you were trying to do
• What happened instead
• Screenshots if possible

Can I request a feature?

Absolutely! Send feature requests to help@gittohire.com. We read every suggestion and use them to shape our roadmap.